Payment Related Questions
You can use Paypal or credit card on our website.
PayPal Information ：PayPal is a secure and trustworthy payment processing service which allows you to purchase on our site by Visa, MasterCard, American Express, JCB and so on. Paypal has the following benefits:
1. Safe: PayPal can hide your financial details, so you don't have to share them online. We also protect your purchases. In case there's a problem, you can get your money back.
2. Fast: PayPal lets you pay in a few easy clicks. No hassle of getting out your wallet or typing your card details into different sites. All you need is your email address for quick, easy payment.
3. Everywhere: PayPal is accepted at thousands of websites, from leading brands to small independent retailers. So wherever you shop, PayPal can work.
4. As for the additional international fees, generally speaking the situation rare happens. But if the fees do required, customers need to pay for it. Hope for your understanding.
Yes. We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases.
Your PayPal will be billed soon after you pay for your orders.
After the payment, PP page will be immediately displayed transaction records, you can search by log in your personal accounts.
First: We do not accept debit card payments currently. The main Payment is PP and credit cards. Second: Whether the card has sufficient balance. Third: Whether the credit card you hold has some problems in credibility.
Shopping Related Questions
(1) You can log in our website with your email and track your order status in "My orders" if you placed the order under your register account.
(2) When your order ships out, you can receive an email about your tracking information.
If you placed your order, but didn’t get an email confirmation that the order was placed, don't worry! You may still have an order, you'll just want to try the following to double check:
(1) Check your spam folder. Our email confirmations can sometimes end up in there.
(2) If you signed in through Facebook or G-mail, check the email linked with that.
(3) Go to "My Orders" and you'll be able to see all the order's you've placed and should be able to see the status of your new order.
(4) Check your bank account to make sure that there is a transaction from ZAPAKA.
(5) If you still can't find any confirmation that your order was placed, definitely Contact Us with your full name, email, phone number, and the address you gave at checkout so we can try to locate it.
You can change the shipping address Before Shipment. Please Contact us. We will modify your shipping address and send you a confirmation email as soon as possible.
While we can cannot make any modify to your address if your package is being shipped, you will need to contact the carrier to request changes of delivery.
Orders (swatches, accessories, fabric, etc.) cannot be updated once the package has been shipped.
Sorry to confuse you. Since some products on our website are made to order, we need some days to prepare it and another 5 - 7 business days ship it. Your understanding will be highly appreciated.
We have checked and confirmed that your order is still being prepared.
Once your order is completed, we will arrange for shipment immediately and send you a confirmation email including the tracking number. If you don't receive the confirmation email till the estimated shipping date, please contact us.
Not all, but some.(Items in "In stock" page, we can ship out from our warehouse within 48h.)
Refund & Returns Related Questions
You may need to Contact US to initiate the return process within 7 days upon receiving your items. Our after-sales department will handle the issue.
ZAPAKA will issue a full refund including freight for any damaged, defective, or mis-shipped items. If your item arrives damaged or defective, please contact our Customer Service team directly for assistance with processing your return.
Refunds of all kinds are always processed back to the original form of payment and at this time, we do not have the ability to change the method of payment.
• It generally takes us up to 5-7 business days to process a refund. Once the refund is processed on our end, we will email you a confirmation.
• For returned items needing a refund, the package must first be processed back into our warehouse after we receive your package. It usually takes about 10 days to receive your package and handle refund.
• All PayPal payment can only be refunded via PayPal, all Credit Card payment will only be refunded to the original Credit Card.
In the unlikely event that you haven't received an email after the time frame shown above, please Contact us, and we'll get back to you as soon as possible.
• Once your return arrives back to us, it can take a few business days for us to process the order back into our warehouse. After that is done, we'll email you a confirmation that the order has been returned and your refund has been issued.
• Please keep in mind that it can take the carrier some time to get the return back to us. If you want to keep an eye on the progress of the return, just be sure to jot down the tracking number for the package.
• In the unlikely event that you haven't received an email after the package arrives back to us, please Contact us, and we'll get back to you as soon as possible.
• Make sure you let us know your original order number, which items you have returned, when this was returned to us and any delivery reference numbers (i.e. from a collection service or courier) when you contact us.
If it is indeed our problems, we will reissue or replacement the item for you. If the item was damaged during transporting, the courier companies also need to take some responsibility.
The care instructions for each item are listed on the product page under the tab “Composition”. In order to take proper care of your item, we recommend you follow the instructions that can be found on its’ tag. If “Dry clean only” is listed, it’s because that is the best method to care for it.
If the item contains leather, we recommend you refer your questions to a leather specialist.
Size & Color Related Questions
Please kindly refer to our Size Chart to choose the correct size.
• If your measurements align with our size chart, I suggest you choose standard size.
• If your measurements cannot be found in the size chart, I recommend you choose custom size to ensure the dress fits you
Our color charts online have been adjusted to display color as close as possible to the color of the actual fabrics. However, camera resolution and computer monitors can mean the color may vary slightly between the photos and the actual fabric.
Why Choose US
At ZAPAKA, we do not compromise on quality, comfort and fit. We do all we can to help you express yourself rather than merely create a dress. Premium quality has always been the principle of our work. Regular talks are given to our employees refreshing them about quality. We understand that maintaining high level of quality of dress material is the core consciousness upon which whole of our endeavor exists. Quality assurance plan is meticulously formulated and our quality control experts continuously keep vigil on each and every production stages for ensuring premium quality.
Human resource is our asset. We have a strict screening procedure for selecting our staff and employees. The employees are given regular training for upgrading their level of knowledge. All our experts are well experienced with years of working in their respective fields of expertise.We are a group of ambitious professionals specialization in quality assessment and garment design, prototype, and material selection.
We are dedicated to establish ZAPAKA as a world class dress brand. We keep our prices reasonable and highly competitive. Our principle in this regard is reasonable profit and high turnover. We hope to scale the difference by getting wholesale orders.
By strict production planning and continuous follow up actions, we maintain our commitment to delivery time. We understand the importance of timely delivery of the dress material for keeping up the brand reliability of our clients. We assure our clients of timely delivery.
We have our own storage department in all parts of the world, so we distribute to all parts of the world! We have a strong network of delivery services all over the world. The clients may take advantage of the well established delivery network for getting their ordered dresses at their door steps.Once you place an order on our website, we will deliver the goods to you from the warehouse nearest to you, ensuring that you can receive the goods you ordered in the fastest time.
Customers are our Gods. We have not kept any cap on minimum ordering quantity. We are committed to give equal importance to big as well as small clients. Orders of any size welcome,from small consignments to many thousands.